Serena, a bank manager at the United Front Bank, heads the business loan department. She wants to communicate to all of the bank’s long-term customers that interest rates on business loans are increasing by a full percentage point. Which of the following guidelines should Serena follow while communicating this bad news? (a)- She should use specific and simple language. (b)- She should use specific and harsh language. (c)- She should use complex language. (d)- None of these

Answers 2


(a) She should use specific and simple language.


The communication is the two-way process through which the sender and the receiver can communicate/ talk with each other. It is an exchange of ideas and information. It can be done in verbal or non verbally form.  

There are various modes of communication like - telephonic, emails, messaging, face to face, etc.  

In the given situation, the Serena should use the specific and the simple language while communicating this bad news so that everyone can listen properly, and the chances of argument and the aggressiveness of the people would be less occur.  

AI generated Answer

The best option here is (a): She should use specific and simple language. Serena should strive to be clear and direct in her communication, using language that the recipient can understand and relate to. By using specific and simple language, she will be able to convey the message quickly and accurately. Avoiding too much detail or complex language can help ensure that the message is understood by the recipient.
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